Tuesday, July 11, 2006

Surprising Lack of Customer Service

MAHEC on Hendersonville Road helped us bring our child into the word, and for that we are grateful - the midwives and several of the more long term staffers are wonderful.

That said, we have had repeated problems with the short and belittling attitudes of the front of house staff. Would it were these were isolated incidents, it would be one thing; however, this problem has persisted repeatedly.

I think a little customer service training is order, lest MAHEC lose more than just our business.

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